Business Network FAQ

Frequently Asked Questions

Welcome to the Upper Albany Business Network support hub. Please browse our most frequently asked questions (FAQ) Below. If you need additional support or have questions about how the Business Network can benefit you, please contact us.

What is the Upper Albany Business Network (UABN)?

The Upper Albany Business Network (UABN), also referred to as the Upper Albany Merchants Association (UAMA), serves as an exclusive resource hub for active merchants in the Upper Albany area. This membership platform offers a variety of resources, including merchant guides, technology support, exclusive partnership opportunities, and more. It provides essential tools to help launch and grow your business, such as assistance with business plans, marketing strategies, sales pitches, and beyond. Membership in the Upper Albany Business Network is included with your merchant association membership.

How do I get access to the Business Network?

To access the Business Network, you must first become a registered merchant with Upper Albany Main Street. Once your membership is approved and your annual dues are paid, access to the Business Network will be granted automatically.To learn more about your merchant benefits with Upper Albany, click here.

What kinds of resources can I take advantage of?

Our newly established Business Network functions as a comprehensive resource hub for merchants seeking to start a business along Albany Avenue or expand their current operations. The Business Network offers the following resources:

Business resources and tutorials on how to start, grow, and market your business
A directory of active Upper Albany Merchant Association members
Legal and compliance information, including guidance on forming LLCs and incorporating your business
Exclusive partnership deals, coupons, and offers from other local merchants
Quick guides and contact information for City of Hartford offices and key business departments
Direct access to professional support from Upper Albany Main Street

Is the Business Network free for merchants?

Once you become an active member of the Upper Albany Merchants Association, your membership will be activated. Please note that merchant dues must be paid annually to maintain an active membership. Membership dues can be made payable to the Upper Albany Merchants Association.

My account is not working / disabled

If your Business Network account is not working, there may be several reasons including:

Your membership has not been activated yet
Your login was disabled for non-payment of dues
The email or password used is invalid
The merchant portal is undergoing maintenance and will be back up shortly

If you continue to experience login difficulties, please contact Upper Albany Main Street by clicking here.

How do I cancel my membership to the Business Network?

As access to the Business Network is included in your annual dues, there is no need to cancel your membership. Please note that your membership has no cash value, and UAMA does not offer refunds for unused services. if you wish to have your account disabled, please contact us here.

I need more help or have a suggestion

We welcome suggestions on ways we can improve our services and business offerings. If you have a suggestion or need additional help with our Business Network hub, please contact us here.